Assistant General Manager- Retail Operations 10 Corso Como

New York

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Job Description

ASSISTANT GENERAL MANAGER-RETAIL OPERATIONS
 
Background Summary:
Over the past six years, The Howard Hughes Corporation has diligently worked to revitalize the South Street Seaport District. The newly renovated Seaport District will be world renowned for events, entertainment and retail. After completion, the Seaport District will encompass seven buildings on several city blocks totaling more than 400,000 square feet filled with cutting-edge dining, shopping, entertainment and cultural offerings that will be one of the city’s ultimate destinations.
As part of the redevelopment effort, Milan-based 10 Corso Como will be opening in the Seaport District as part of the districts ongoing transformation. The New York store will be 10 Corso Como’s only U.S. location and is consistent with other offerings curated to date by The Howard Hughes Corporation for the revitalized Seaport District that will include culinary experiences from renowned restaurateurs Jean-Georges Vongerichten and the Momofuku Group led by David Chang, a 40,000 square foot food market by Jean-Georges, iPic Theaters and the new Pier 17® highlighted by its 1.5-acre rooftop that will be programmed year-round and become one of the world’s most recognized entertainment destinations.
 
Position Summary:  
10 Corso Como New York is a lifestyle destination that offers men’s & women’s fashion, beauty, books, objects and design. We are looking for an Assistant General Manager with a strong operational background to partner with the General Manager to achieve store sales, profitability goals, and gross margin plans through shortage, expense control, and giving clear direction on strategies and plans to direct reports. This position will achieve maximum store performance through direct selling and motivation of sales associates. This role will ensure that the highest level of customer service is upheld by every employee. The Assistant General Manager is responsible for the business operationally through the enforcement of company policies and procedures for both front and back of house operations. 
 
 
Essential Job responsibilities:  
 
Store Merchandising
  • Provide feedback to the General Manager on merchandise points such as: strengths and weaknesses, fast and slow sellers, department layout, and fixtures.
  • Acquires and familiarizes themselves on merchandise and sales information.
  • Communicates merchandise and sales information to all salespeople.
  • Ensures availability of all advertised and marketed merchandise (e.g. on social media) in the store and reports results.
  • Communicates the needs of merchandise on fast selling Evergreen lines, ensuring never out of stock philosophy for these items; and vice versa suggests to the General Manager on what stock to return to the vendor, if relevant.
  • Reviews optimal floor capacities. 
  • Partners with the General Manger to hold daily morning briefings with sales team to discuss merchandise and recap yesterday’s selling performance; setting clear goals to achieve sales budgets for remainder of the week.
  • Managing the Visual Merchandiser, ensuring that all visual guidelines and directives are followed
 
Management and Development
  • Works with General Manager and Human Resources to recruit and source potential sales and stock personnel, constantly adhering to the set payroll matrix.
  • Supervises the stock controller, visual merchandiser, and sales associates.
  • Concentrates on leadership development: goal setting, coaching and follow-up. Motivating with constant presence and leadership on the shop floor.
  • Trains staff on key system of selling, ensuring constant utilization and essential routine update of CMS tools.
 
Operations
  • Ensures the implementation and adherence to all company policies and procedures.
  • Ensure efficient management of staff floor coverage and high level of productivity.
  • Support the General Manager to effectively manage store head count and payroll budgets as given by Home Office.
  • Responsible for a well maintained, clean and organized store to support efficient operations and a comfortable shopping experience.
  • Interacts with security to reduce potential shrinkage.
  • Working closely with stock controller to maintain orderly stock keeping in stockroom and floor areas.
  • Working with the General Manager and stock controller to ensure correct implementation of stock counts, receipts, transfers, RTV’s, and markdowns.
  • Partnering with the stock controller to organize and carry out accurate stock take by implementing monthly cycle counts.
  • Ensure all maintenance needs are reported utilizing the proper procedures.
  • Responsible for accuracy in POS transactions along with cash handling and banking procedures.
  • Ensure all staff are properly trained in handling POS transactions.
  • Responsible for adhering to all banking/accounting policies. 
 
External Relationships
  • Interprets store policies to customers.
  • Handles customer adjustments in accordance with store system and good will policies.
  • Handles accidents, writes reports, and follows through as necessary.
  • Monitors and works to excel the level of customer service within the store.
  • Ability to actively interact with customers and enjoy being on the shop floor.
 
Desired Skills & Experience
  • Minimum of 5 years retail and/or operations management experience.
  • Experience in luxury fashion or a high-end clienteling environment.
  • Strong retail operational skills.
  • High level of ownership, accountability and initiative.
  • BA/BS preferred.
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