Ticket Box Office Associate

New York

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Job Description

Ticket Box Office Associate
The Howard Hughes Corporation, the nationally-recognized real estate company overseeing the re-development of New York City’s Seaport District, envisions the repositioning of the property as a magnet for attracting locals and visitors alike with a unique, year-round blend of entertainment, food and retail offerings.  The centerpiece of the Seaport District’s renaissance is an entirely re-imagined Pier 17 complex, featuring a one-of-a-kind outdoor Rooftop event and entertainment space with stunning views, designed for the presentation of high-profile headline concerts, corporate and private event rentals, television events, and a Winter Village experience, among other programming.
Pier 17 will feature four unique venues: R17, Heineken River Deck, Market Hall, and The River Lounge.  R17 is located on the rooftop of Pier 17. This fine-dining restaurant, complete with two rooftop terraces, will play host to the Pier 17 Rooftop concert series and its V.I.P's. The three venues on the ground floor will meet the needs of all guests. Heineken River Deck consists of multiple kiosks, which offer an express way to purchase Heineken beers and sodas, while relaxing and enjoying river views. Market Hall is an all-day grab & go dining experience with fun specialty cocktails. The River Lounge presents an exciting escape. In the evening, live music, a small plates menu, and inventive cocktails turn The River Lounge into one of the city’s most sophisticated lounges.
Each venue at Pier 17 delivers exclusive views of the Brooklyn Bridge and the city skyline. As an essential part of New York for over 300 years, the re-envisioned Seaport District will continue to function as a much-needed community anchor and a “Port of Discovery” for the rapidly growing population of Lower Manhattan.
Position Summary:
The Ticket Box Office Associate provides all ticket services for The Rooftop at Pier 17. This position is a seasonal position that includes nights and weekends during the spring, summer and early Fall with the potential of extended hours throughout the year. This position supports the Event and Venue Operations Departments. The Box Office Associate reports directly to the Box Office Manager.
Essential Duties & Responsibilities:
  • Be an ambassador and provide excellent customer service for the Rooftop at Pier 17
  • Sell tickets at the Box Office windows and handle ADA ticket sales over the phone.
  • Cash handling experience
  • Work on office projects such as data entry, bulk mailers, etc.
  • Assist in establishing procedures and policies for account maintenance, balancing, payment processing, ticket printing and ticket distribution, as related to day-of-event orders.
  • Process and balance payments in an accurate and timely manner.
  • Handle Will Call functions and assist with end of show reporting/settlements
  • Perform other duties as assigned.
 You should have strong communication skills and superior customer service abilities, plus…
  • Strong management & organizational skills
  • Ability to handle multiple tasks
  • Ability to work long hours, evenings, weekends and holidays
  • Must be able to work in a crowded, often high-stress work environment
  • Must be able to stand for long periods of time, bend, crouch, and lift 35lbs.  
  • Previous box office experience, particularly using the Ticketmaster Host system, a plus