Residential Concierge


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Job Description

Residential Concierge
The Howard Hughes name is synonymous with entrepreneurial vision, tenacity and a pioneering spirit—values still embodied by The Howard Hughes Corporation today. While Hughes’ passion for aviation and the silver screen are legendary, it was his investment in real estate that forms the bedrock of the company.  At the core of our DNA, we believe we can Make Life Extraordinary.  We strive to embody these same qualities for every individual that our company touches, from stakeholders to partners, from consumer to shareholder.
We believe in “Thinking Big” at The Howard Hughes Corporation.   We demand excellence and an unrelenting dedication to success.  Our mission is to be the pre-eminent developer and operator of master planned communities and mixed-use properties in the United States.  We create timeless places and memorable experiences that inspire people while driving sustainable, long-term growth and value. We create environments where people want to live, work, shop, dine and play from coast to coast.
This person must serve as the ambassador of Ward Village and the IBM building through greeting, welcoming, directing all arriving guests. This role will provide support to SVP, Sales & Marketing and Director, Sales Operations by performing all special assignments or tasks as needed.
  • Provide guidance and assistance for deliveries, inquiring guests and/or groups.
  • Conduct product quality check of models and sales galleries, report all discrepancies or items for repair to respective persons, and keep everything running smoothly.
  • Manage the day-to-day distribution of leads and walk-in guests to a New Home Ambassador (NHA) as per established Policy & Procedure
  • Provide, coordinate and assist with the welcome reception and/or beverage service for guests.
  • Provide a Ward Village Community Tour of the Masterplan for guests requesting a community overview.
  • Coordinate special requests, reservations, and activities for NHA’s prospects.
  • Assist with preparation of sales collateral and take-away gifts for guests.
  • Prepare and coordinate the delivery of the Buyer Gifting Program.
  • Coordinate and assist with the Homeowner Orientation tour appointments.
  • Manage the reservations, use and maintenance schedule of equipment and G.E.M. vehicles.
  • Manage the hard hat tour equipment and use.
  • Create and design a variety of marketing and promotional items as it pertains to enhancements to the customer and brokers’ experience, as needed.
  • Continuously identify potential areas for customer enhancements and improvements, aligned with the WV Sales & Marketing goals and objectives.
  • Communicate with Ward Village Operations Staff regarding any special guests on property.
  • Enhance security by being vigilant of activity on and around property and report any suspicious activity to WV security.
  • Answer phones with WV tone of voice protocol and distribute phone in leads accordingly.
  • Open WV Sales Information Center & Sales Galleries as indicated by the opening procedures checklist.
  • Open and close off-site model homes daily.
  • Conduct a walk-through of sales galleries and models to ensure all are in top condition.
  • Arrange for any necessary repairs and cleaning of the sales galleries and models.
  • Acknowledge, greet, and welcome all guests and determine how we can be of service; follow sequence of service and checklist.
  • Contact sales team members to announce a guest’s arrival for scheduled tours/appointments/ walk-ins.
  • Ensure guests complete Registration Cards with appropriate contact information and introduce guest to a New Home Ambassador.
  • Ensure all registration cards are put into Salesforce and provide a copy of the information to the assigned New Home Ambassador.
  • Check daily for new leads and follow web lead procedure.
  • Maintain an accurate daily lead and walk-in report and ensure appropriate distribution is received by end of business day.
  • Monitor and maintain sufficient stock of concierge office supplies, including printing materials.
  • Monitor and maintain sufficient stock for welcome reception and beverage service.
  • Maintain the Ward Village concierge binder and all other pertinent listings.
  • Coordinate use of WV equipment such as: GEM cars.
  • Ensure there is always a stock of broker packages available in the concierge drawer.
  • Responsible for organization and cleanliness of closets, binders, storage and kitchen.
  • Make photocopies, scanning and putting binders together for team members as required.
  • Maintain a neat and organized work area.
  • A minimum of 3+ years of customer service experience or related field.
  • The candidate must possess exceptional communication skills, be detail oriented, and have the ability to manage projects and people.
  • Real Estate knowledge a plus.
  • This position requires multi-tasking, extensive organizational skills and the ability to coordinate all aspects related to the strategic sales plan.
  • Must have knowledge of Microsoft Office software products, including Excel and Word.
  • Must be able to work in a team oriented, fast-paced environment.
  • The position requires excessive standing, frequent walking and repetitive motions.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Ability to safely lift up to 30 lbs without injury.
  • Must be able to work flexible and varied shifts including weekends and holidays Project an approachable and professional image in personal appearance, manner, and demeanor.
  • Bi-lingual Skills preferred (Japanese or Mandarin).
  • Proof of authorization/eligibility to work in the U.S.
  • High School diploma or equivalent; four-year degree preferred.