IT Hospitality Support Engineer

New York

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Job Description

IT Hospitality Support Engineer
 
The Howard Hughes name is synonymous with entrepreneurial vision, tenacity and a pioneering spirit—values still embodied by The Howard Hughes Corporation today. While Hughes’ passion for aviation and the silver screen are legendary, it was his investment in real estate that forms the bedrock of the company.  At the core of our DNA, we believe we can Make Life Extraordinary.  We strive to embody these same qualities for every individual that our company touches, from stakeholders to partners, from consumer to shareholder.
 
We believe in “Thinking Big” at The Howard Hughes Corporation.   We demand excellence and an unrelenting dedication to success.  Our mission is to be the pre-eminent developer and operator of master planned communities and mixed-use properties in the United States.  We create timeless places and memorable experiences that inspire people while driving sustainable, long-term growth and value. We create environments where people want to live, work, shop, dine and play from coast to coast.
 
POSITION SUMMARY:  
Support hospitality users, IT servers, network, and enterprise software infrastructure for our NY hospitality division in the seaport district. Coordinate with IT leaders and internal staff personnel that are located at different Howard Hughes (HHC) offices across the US to optimally service both local and remote office locations.  Ensure “customer first” philosophy is observed through great service and support.
 
ESSENTIAL JOB RESPONSIBILITIES:  
Job responsibilities for this position are focused on management of the following:
  • All levels of end user desktop support on hardware and local workstation software
  • Responsible for all Point of Sale.
  • Network infrastructure, print servers, data center, and web application support.
  • Active Directory (AD) users, groups, and Domain controllers with appropriate security governance
  • VoIP/Unified Communications knowledge and end user support.
  • Ensuring PCI and Sox compliance throughout the environment.
  • Responsible for Inventory, Reservations and all other F&B related systems
NETWORK/SERVER ADMINISTRATION & DESKTOP SUPPORT
  • Provide desktop support to staff for all network infrastructure including AD, LAN, WIFI, and WAN.
  • Coordinate with internal leadership on all telecommunications, data communications and unified communication platform support needs; Work with Server MSP (Managed Services Provide) and Cloud-based VoIP provider to bring the best possible service levels to the user community.
  • Identification, management of third party vendors for hardware, software support plus printer/copier to maximize the local user service/support needs.
  • Ensure all needs of Executive Team are addressed promptly, and users have the right equipment/software to perform tasks. Accommodate any guest requests within reason and maintain a stable and secure business network environment to enable success.
  • Experience supporting: Dell PC/Server hardware, Apple Mac, Printers, Windows 10, Microsoft Office, VOIP telephony, iPhone/iPad, Cisco VTC.
  • Cisco switch/WIFI/Routers experience preferred
  • Provide high-level support for all facilities and equipment to maintain 99.99% server\network uptime.
 
EDUCATION, CERTIFICATIONS AND LICENSES:
  • Microsoft Certified Professional, A+, Cisco certification preferred
  • 2-5 years’ experience
 
TECHNICAL SKILLS
  • Working knowledge/experience with workstations, laptops, Smartphones, and tablets.
  • Working knowledge/experience of PC imaging tools, diagnosis and remote control tools.
  • Working knowledge of network protocols.
  • Working knowledge/experience with Office 365 support desired
  • General understanding of audio/visual & teleconference systems for level 1 support and interface to company vendors.
  • Excellent troubleshooting, problem solving & root cause analysis skills.
  • Issues that involves Password reset/Unlocking accounts, hardware and software troubleshooting, VPN connectivity etc.
  • Good oral and written communications skills.
 
 
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