Host/Hostess

New York

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Job Description

Host/Hostess
 
POSITION SUMMARY
The ideal candidate is hospitality-driven, energetic, comfortable in a fast-paced environment, and determined to provide guests with an excellent dining experience. This is an opportunity for someone who wants to learn and grow while working in a friendly, relaxed, but professional environment. A host is responsible for creating a welcoming environment for all guests. This position will also include coatcheck.
 
ESSENTIAL JOB RESPONSIBILITIES
  • Understand and perform job duties to the expectations
  • Greet each guest promptly, courteously, and graciously with a smile
  • Recognize regular guests and greet them by name
  • Set up the host stand, review reservations, and inspect cleanliness of the dining room
  • Speaking clearly and persuasively in positive or negative situations and responding well to questions
  • Develop a complete working knowledge of the menus
  • Assist in other F&B departments as needed
  • Deliver exceptional service consistently and anticipate guests’ needs
  • Operate ethically to protect the image of the company
  • Maintain a good working relationship with others by promoting teamwork and fostering a harmonious working climate
  • Performs other duties and responsibilities as required or requested
 
KNOWLEDGE, EXPERIENCE AND SKILLS
  • Must have a strong sense of urgency
  • Must be conscious of physical presentation, meticulous to detail, and clean work habits
  • Possess the ability to multitask with a calm demeanor and be able to maintain order under pressure
  • Embody a warm and engaging personality with poise and elegance
  • Be professional, articulate, friendly, and punctual
  • Be self-disciplined, show initiative, and demonstrate high degree of drive and determination
  • Possess a positive attitude and strong work ethic with the mentality of a team player
  • Full-time flexible hours are required (able to work breakfast, late nights, weekends, holidays)

 
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